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Frequently Asked Questions

FAQ - Applying for Rights.

HELP IS HERE: Looking for some assistance with our new online apply for rights portal? Here are some of our most frequently asked questions and some suggestions on what to do.

Here are links to specific help documents:
Apply For Rights
Client Dashboard and Sign the Licence
Update Your Password

Account Questions
-- I don't know what my log in details are?
-- I have licensed shows from you in the past, but I can't remember my log in details.
-- I have tried "Forgot Password" but am not receiving a reset password email.

Try this:
1) Have you registered by clicking the "Register" button? You can register here
This is a new online application portal which we launched in August 2022. If this is the first show you are applying for since August 2022, you will need to click on "Register" and create a new online account to apply for rights.
2) Have you verified your email address by clicking on the link in the email we sent to your inbox? You first need to click the link before your account will be activated.

Error message when trying to submit an application
"Please add delivery date for materials" or "Please enter a valid delivery address".

Try this:
1) When completing the Materials section of the application, make sure that you enter the required delivery dates for the materials you require.
Then underneath, complete the Delivery Address. Start typing the address and select the correct address from the drop-down list do not select any Google suggested address. This can cause issues.

2) Make sure that you click the orange "Continue" button at the bottom to properly save all the information.
On the final "Review your application" page, check that all the dates and delivery address details are displaying correctly. If not, go back to the Materials page and try again.

3) Sometimes the browser doesn't save the information properly even though you press "Continue". We recommend clearing your browser history if you know how. Otherwise, please try using a different browser. If you are using Chrome, try Safari, Firefox or MS Edge.

Can't find what you're looking for here or still having problems after trying these suggestions? Email us with some screen shots and let us know the problem. We are here to help.

Please do not hesitate to contact us directly with any questions you have either by phone (61 2 8514 5201) or email

While we are updating our website, please call us with any questions on +61 2 8514 5201 or send us an email